OTI BUSINESS LIMITED
Effective Date: 27th February 2026

At OTI BUSINESS LIMITED, we are committed to delivering reliable and time-critical courier services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Booking Confirmation

Once a booking is confirmed and a courier has been dispatched, costs are immediately incurred, including driver allocation, fuel, and operational planning. Refund eligibility will depend on the stage of service at the time of cancellation.

2. Cancellation Before Dispatch

If a booking is cancelled before a courier has been dispatched, a full refund may be issued.

Refunds will be processed using the original payment method within a reasonable timeframe.

3. Cancellation After Dispatch

If cancellation occurs after the courier has been dispatched but before collection, a partial refund may be issued. A dispatch or administration fee may be deducted to cover operational costs.

4. Cancellation After Collection

Once goods have been collected, refunds are generally not available, as the service is actively being performed. Charges will apply for the completed portion of the journey and any return transport if required.

5. Failed Collection or Delivery

Refunds may not be issued if collection or delivery fails due to:

  • Incorrect address details

  • No recipient available at the delivery location

  • Inaccessible premises

  • Inaccurate shipment information

Additional charges may apply for re-attempted delivery.

6. Service Issues

If you believe our service did not meet agreed standards, please contact us immediately. Each case will be reviewed individually, and where appropriate, a partial or full refund may be considered.

7. Processing of Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.

8. Contact Us

For refund requests or service concerns, please contact:

OTI BUSINESS LIMITED
Phone: +44 7858699922
Email: info@otibusinesslimited.co.uk